XO Communications' Blog

UC Over Public Internet: Making the Right Choice

Communication Unified communications (UC) is on a roll — according to Digital Journal, the market should be worth over $61 billion by 2018. It’s no surprise; as businesses look for ways to connect in-office, remote and mobile workers, advanced UC is a logical fit, since it offers near-limitless scalability combined with the ability to add new lines and services on demand. The evolution of UC technologies, however, raises an important question: How do companies provision these digital services? While public…

Migrating Your Call Center to the Cloud

By | May 10, 2016 | Cloud, Industry Trends | [ 0 ]
On premises or in the cloud? It’s a question all companies struggle with: Should they invest more into local solutions or move critical infrastructure off-site? Many services, for example data analytics and storage, have quickly gained a cloud following while others — such as payment portals and line-of-business services designed in-house — have been slower to transition. One area enjoying substantial growth is the transition from a premise based call center to a cloud based contact center, like XO Contact…

The Role of IT Security In Public Safety And Health Care: Part 3 – Current Challenges

Fortunately, governments and health companies recognize the need for IT security in defending their data. The problem? Many agencies are falling behind private industry and exposing themselves to undue risk. According to Recode, reporting on a recent study, government Web applications fail to comply with service standards 76 percent of the time, and government agencies rank “dead last” in fixing security problems with any software they build or buy. Falling behind in IT security has already proven costly for the…

UC Over Public Internet: Making the Right Choice

Communication Unified communications (UC) is on a roll — according to Digital Journal, the market should be worth over $61 billion by 2018. It’s no surprise; as businesses look for ways to connect in-office, remote…

Migrating Your Call Center to the Cloud

By | May 10, 2016 | Cloud, Industry Trends | [ 0 ]
On premises or in the cloud? It’s a question all companies struggle with: Should they invest more into local solutions or move critical infrastructure off-site? Many services, for example data analytics and storage, have quickly…

Talk the Talk: Top 2016 Contact Center Trends

Some tech pundits have argued for the demise of “traditional” customer support — that the shift away from handset phones and email questionnaires to mobile devices and on-demand assistance will inevitability sink this market. By…

The Role of IT Security In Public Safety And Health Care: Part 2 – Real Risks

Government agencies and health providers are often seen as inherently secure: After all, they didn’t engender public trust overnight, but were compelled to earn it over time by demonstrating the ability to protect information and…

The Role of IT Security In Public Safety And Health Care: Part 1

It’s easy to think of IT security as the province of private industry. With intellectual property, business strategy documents and personally identifiable information (PII) now stored internally and on the cloud, it’s no surprise that…

Information Security: Rapid Detection and Response

The Basis for an Information Security Shift:  Previously I wrote about the shift in the Information Security landscape away from a static, reactive discipline to one focused on speed and accuracy. Let’s take a deeper…