XO Communications' Blog

UC Over Public Internet: Making the Right Choice

Communication Unified communications (UC) is on a roll — according to Digital Journal, the market should be worth over $61 billion by 2018. It’s no surprise; as businesses look for ways to connect in-office, remote and mobile workers, advanced UC is a logical fit, since it offers near-limitless scalability combined with the ability to add new lines and services on demand. The evolution of UC technologies, however, raises an important question: How do companies provision these digital services? While public…

Migrating Your Call Center to the Cloud

By | May 10, 2016 | Cloud, Industry Trends | [ 0 ]
On premises or in the cloud? It’s a question all companies struggle with: Should they invest more into local solutions or move critical infrastructure off-site? Many services, for example data analytics and storage, have quickly gained a cloud following while others — such as payment portals and line-of-business services designed in-house — have been slower to transition. One area enjoying substantial growth is the transition from a premise based call center to a cloud based contact center, like XO Contact…

The Role of IT Security In Public Safety And Health Care: Part 1

It’s easy to think of IT security as the province of private industry. With intellectual property, business strategy documents and personally identifiable information (PII) now stored internally and on the cloud, it’s no surprise that the RT network reported that the worldwide infosec market is estimated to reach $170 billion in the year 2020. Beyond corporations, SMBs and startups however, are government agencies and health care firms, tasked with protecting public safety and some of the most personal and potentially…

UC Over Public Internet: Making the Right Choice

Communication Unified communications (UC) is on a roll — according to Digital Journal, the market should be worth over $61 billion by 2018. It’s no surprise; as businesses look for ways to connect in-office, remote…

Migrating Your Call Center to the Cloud

By | May 10, 2016 | Cloud, Industry Trends | [ 0 ]
On premises or in the cloud? It’s a question all companies struggle with: Should they invest more into local solutions or move critical infrastructure off-site? Many services, for example data analytics and storage, have quickly…

Information Security: Rapid Detection and Response

The Basis for an Information Security Shift:  Previously I wrote about the shift in the Information Security landscape away from a static, reactive discipline to one focused on speed and accuracy. Let’s take a deeper…

The Shocking Reason that SIP Goes Bad

By | April 24, 2016 | Cloud, SIP Trunking | [ 0 ]
Can one tip prevent 90% of SIP implementation problems? That’s a big boast, but it could be true. So here’s the tip. The very best way to eliminate your SIP problems is … (Drum roll…

Disaster Recovery Now a Top Enterprise Priority

As the digital era has progressed, enterprise decision-makers have gradually developed more involved methods of risk management to account for the sprawling IT infrastructures now found in nearly every operation. With more data, applications and…

Information Security: The Changing Landscape

By | March 31, 2016 | IT, Network Security, Security | [ 0 ]
Companies are facing increasing risk from cybersecurity threats. According to Mashable, American banks and other financial institutions have suffered their “largest ever data breach” with more than 100 million records compromised. As noted by eSecurityPlanet,…