XO Communications' Blog

Category: Communications

Talk the Talk: Top 2016 Contact Center Trends

Some tech pundits have argued for the demise of “traditional” customer support — that the shift away from handset phones and email questionnaires to mobile devices and on-demand assistance will inevitability sink this market. By…

UC Over Public Internet: Making the Right Choice

Communication Unified communications (UC) is on a roll — according to Digital Journal, the market should be worth over $61 billion by 2018. It’s no surprise; as businesses look for ways to connect in-office, remote…

The Shocking Reason that SIP Goes Bad

By | April 24, 2016 | Cloud, SIP Trunking | [ 0 ]
Can one tip prevent 90% of SIP implementation problems? That’s a big boast, but it could be true. So here’s the tip. The very best way to eliminate your SIP problems is … (Drum roll…

Disaster Recovery Now a Top Enterprise Priority

As the digital era has progressed, enterprise decision-makers have gradually developed more involved methods of risk management to account for the sprawling IT infrastructures now found in nearly every operation. With more data, applications and…

3 Reasons Bandwidth is the Lifeblood of Your Company

In today’s technologically driven business world, it may seem an obvious advantage for a company to have fast, reliable bandwidth. It saves time, and more importantly, it saves money. Still, many businesses neglect the fact…

Don’t Shy Away from VoIP

By | March 14, 2016 | Communications | [ 0 ]
Voice over IP (VoIP) services are popular alternatives to traditional landlines or on-premises PBX systems. But many companies still shy away from this Internet-based service thanks to horror stories of big latency, dropped calls and…

Don’t Let Your SIP Deployment Block Your Path to Growth

By | March 7, 2016 | Cloud, Communications, SIP Trunking | [ 0 ]
What is the one thing that every business wants to do? Grow! And make money of course. Unfortunately, you may be blocking your path to growth by choosing an impractical session initiation protocol (SIP) deployment…